We hope you love your Binuit order, but if for any reason you need to return an item, we offer free exchanges or refunds provided that the guidelines below are followed.
Full price items may be returned within 30 days of delivery, and sale items within 14 days.
This policy includes items purchased on promotion, but unfortunately does not apply to items that have been personalised or customised with bespoke embroidery.
ONLINE RETURNS
For returns in Brazil, please follow the steps below:
Email [email protected] or send a message to +55 43 98878-5995.
Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
Please pack all items in their original condition, unworn, and in original packaging. Returns of incomplete, altered, worn, or damaged items will not be accepted.
Include the original packing slip inside the parcel.
Attach the prepaid shipping label to the outside of the box, covering any previous labels.
Take the parcel to your nearest drop-off point, usually Correios for Brazilian orders.
All approved returns will be refunded in the original currency, account, and payment method used for the purchase.
EXCHANGES
To request an exchange, please email [email protected] or contact our customer service team at +55 43 98878-5995. Please include your order number and the item(s) you wish to exchange.
Subject to stock availability, eligible items returned within 30 days can be exchanged. If an exchange is not possible, a store credit will be offered. The replacement item will be shipped once the returned item has been received and inspected.
REFUNDS
To request a refund, eligible items must be returned within 7 days of receipt. Archive sale items are not eligible for return.
Refunds will only be issued to the original payment method and may take up to 30 days to appear in your account, depending on your financial institution. Shipping fees are non-refundable.
FAULTY GOODS
Returns of faulty items will only be accepted if the item was defective upon delivery. Binuit carefully inspects all items before dispatch.
Items returned as faulty will be assessed upon receipt, and those showing normal wear and tear or damage caused by improper care will not be accepted as faulty. We are also not responsible for damage caused by incorrect washing outside our care instructions.
If a fault is confirmed and stock is available, the item will be replaced. If you request a replacement, please clearly state this when contacting us.
BESPOKE, EMBROIDERED AND MONOGRAMMED ITEMS
Please note that we are unable to offer refunds or exchanges on personalised items. All sales of items customised with bespoke embroidery or monograms are final.
Unless the item is faulty, no exchanges, credit notes, or refunds will be provided, and the conditions outlined above will not apply.
